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All orders are shipped from our warehouse in Kuala Lumpur, Malaysia. Tracking number is provided for all orders (except for self-pickup and purchase at our retail store) to ensure safe delivery. This is subjected to the courier company’s timings and terms and conditions.
1) All orders made before 12PM are processed and shipped the same day (up to two working days) from the date when the order was placed, unless stated otherwise.
2) All orders placed after the cut-off 12PM, over the weekend or on any major national public holiday, will be processed and shipped out the next following business days.
3) We don’t ship on national holidays or any other day that the courier company regards as a “non working” day, your order will be shipped on the following business days.
The estimated delivery time listed is provided by our courier company to major cities, and not a guaranteed delivery time. Delivery to areas outside of major cities may incur additional days. Deliveries to an international address are subjected to customs inspection and clearance. Items subjected to customs inspection and/or clearance may incur additional 48 to 72 hours (or more).
Domestic Shipping (Malaysia)
Shipping options available for domestic.
All Same Day Delivery has tracking (from pickup until end of delivery) and notification will be sent via SMS and email.
** Order placed after the cut-off time (10AM) will be processed the next business day.
Service is available ONLY:
Monday to Friday: Deliveries run from 6PM to 10PM. Order has to be submitted before the stipulated cut-off time. **Same Day Delivery service is NOT available over the weekend (Saturday & Sunday) and during major Public Holidays.
Canceling your order
1) Your order is not accepted at the nominated delivery address; or
2) We believe (or reasonably suspect) that your order is fraudulent or you have otherwise breached these website terms and conditions; or
3) We believe you are not at legal age to buy such product.
We reserve the right to cancel an order and/or to place a stop on online orders if:
If your order has not started being processed, email us as soon as possible at : Cloudcartelinc@gmail.com and we’ll let you know if your cancellation was successful. All orders are processed and shipped the same day (before 3PM cut-off time) up to two working days from the date when the order was placed.
International Shipping Policy
We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.
Due to shipping restrictions in certain areas such as China, Russia, and the United Kingdom please revert to purchasing our products from our distributors in those areas.
Please e-mail at: firstname.lastname@example.org for information.
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
*FOR INTERNATIONAL ORDERS, ONCE YOUR HAS LEFT MALAYSIA WE WILL NOT BE HELD RESPONSIBLE OR LIABLE FOR ANY LOSS OF ANY SORT AS A RESULT OF THE PACKAGE BEING HELD, RETURNED BY THE RECEIVING COUNTRY CUSTOM OR DUE TO COURIER SERVICES DELAYS & DELIVERY ISSUE. ALL RETURNED ITEMS BY RECEIVING COUNTRY’S CUSTOM WILL BE DISPOSED, DESTROYED AND ALL CHARGE BACK DISPUTE WILL NOT BE TOLERATED